Returns & Refunds | Zers

Refund Policy

Thank you for shopping at We want you to be completely satisfied with your purchase. If you have any concerns or need assistance, please don't hesitate to contact our customer support team.

1. Eligibility for Refunds:

To be eligible for a refund, items must be returned within 7 days of purchase.

Items must be in their original condition, unworn, unwashed, with all tags attached.

Customized or personalized items are non-refundable.

2. Refund Process:

To initiate a refund, please contact our customer support team at [email protected]

Provide your order number and a brief explanation of the reason for the refund request.

Our customer support team will guide you through the refund process and provide further instructions.

3. Refund:

You will receive a refund for the original purchase amount to your original payment method. 

4. Return Shipping:

Customers are responsible for the cost of return shipping, unless the item received was damaged or defective.

We recommend using a trackable shipping service and keeping the shipping receipt as proof of return.

5. Processing Time:

Domestic Shipping

Our preferred logistics partners are Delhivery, FedEx, DTDC and India Post. All Domestic orders are eligible for Free shipping. Delivery time is approx. 5-7 business days.

International Shipping

We now ship internationally! International shipping charges are Flat Rs.2599. Delivery time is approx. 10-14 business days.

Once we receive your returned item, please allow 7-19 working days for us to process the refund.

Refunds may take additional time to appear in your account depending on your bank or payment provider.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product.

Provide details of the issue and, if possible, attach photos to assist us in assessing the problem.

We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Exchanges:

Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, please follow the refund process and place a new order for the desired item.

8. Modifications to the Refund Policy: reserves the right to modify or update this refund policy at any time.

Any changes will be effective immediately upon posting the updated policy on our website.

9. Contact Information:

Email: [email protected]

Phone: +91 9515888515

Customer Support Hours: 10am – 6pm